Returns is a scheme provided by us under this policy in terms of which the option of exchange, replacement and/ or refund is offered by us to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
General Rules for a successful Return
- In certain cases where we are unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- For products where installation is provided by our service partners, do not open the product packaging by yourself. Our authorised personnel shall help in unboxing and installation of the product.
Category, Return Window and Actions possible
|Category||Returns Window, Actions Possible and Conditions (if any)|
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||01 days
Refund, replacement or exchange
|Lifestyle: Fitness, Sports Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) |
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
Automotive: All automotive spare parts, accessories
Refund or replacement
|All Electric, Electronics, accessories and Large appliances||01 daysReplacement only
For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|No Returns categories||No Returns categories Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products .
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions
|Correct Product||Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).|
|Undamaged Product||The product must be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged.|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the us